Last Updated: Aug 11, 2026
Thank you for shopping with Packkies, the official eCommerce platform of Al Haram Packaging. We are committed to delivering your orders efficiently and securely.
Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Custom printed or made-to-order packaging may require additional production time. If so, our team will notify you of the estimated dispatch date.
Shipping & Delivery
Once your order has been dispatched, the estimated delivery time is 3–5 business days, depending on your location and courier service.
Delivery times are estimates and may vary due to factors beyond our control, including weather conditions, public holidays, or courier delays.
Shipping Charges
Shipping charges are calculated at checkout based on several factors, including:
Order weight
Package dimensions
Delivery location
Courier service selected
The applicable shipping charges will be displayed before you complete your purchase.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation along with tracking details (where available), allowing you to monitor the progress of your shipment.
Delivery Address
Please ensure that your shipping address and contact information are accurate before placing your order. Packkies is not responsible for delays or additional shipping costs resulting from incorrect or incomplete delivery information.
Delivery Attempts
If a delivery attempt is unsuccessful due to the recipient's unavailability or incorrect address details, the courier may make additional delivery attempts or return the shipment. Any additional shipping charges incurred for re-delivery may be the responsibility of the customer.
Damaged or Missing Shipments
If your order arrives damaged or if any items are missing, please notify us within 48 hours of receiving your order. Kindly provide your order number along with photographs of the damaged package and products so that we can investigate and resolve the issue promptly.
Contact Us
If you have any questions regarding shipping or delivery, please contact our customer support team.
Packkies
Official eCommerce Platform
Email: [Your Email Address]
Phone: [Your Contact Number]
