At Packkies, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or contact us through our online platforms.
By using our website or services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information when you interact with Packkies:
Personal Information
This may include:
Full name
Phone number
Email address
Billing and shipping address
Company / business name (if applicable)
Order details and purchase history
Payment Information
When you place an order, payment-related information may be processed through secure third-party payment providers. Packkies does not store your complete debit/credit card details on its own servers unless explicitly stated by the payment gateway provider.
Technical Information
When you visit our website, we may automatically collect certain technical information such as:
IP address
Browser type
Device information
Pages visited on our website
Date and time of your visit
Cookies and similar tracking technologies
2. How We Use Your Information
We may use your information for the following purposes:
To process and fulfill your orders
To communicate with you regarding inquiries, quotations, orders, and delivery updates
To provide customer support
To improve our website, products, and services
To maintain internal business records
To send promotional offers, updates, or marketing communications, where permitted
To prevent fraudulent activity and maintain website security
To comply with legal and regulatory obligations
3. Sharing of Information
Packkies may share your information with third parties only where necessary, including:
Courier and logistics partners for delivery of orders
Payment service providers for processing payments
Website, hosting, or technical service providers supporting our online store
Legal, regulatory, or governmental authorities where required by law
We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance user experience, analyze website traffic, and improve functionality. You may choose to disable cookies through your browser settings; however, some features of the website may not function properly as a result.
5. Data Retention
We retain your information only for as long as necessary to:
Fulfill the purposes outlined in this Privacy Policy
Maintain business and transaction records
Comply with legal, tax, accounting, or regulatory requirements
Resolve disputes and enforce our policies
6. Data Security
We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, misuse, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and therefore we cannot guarantee absolute security.
7. Third-Party Services and Links
Our website may contain links to third-party websites, apps, or services. Packkies is not responsible for the privacy practices, content, or security of such third-party platforms. We encourage users to review the privacy policies of those websites before sharing personal information.
8. Your Rights and Choices
Subject to applicable law, you may have the right to:
Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information, where legally permissible
Opt out of receiving promotional communications from us
To exercise any of these rights, please contact us using the details provided below.
9. Children’s Privacy
Packkies does not knowingly collect personal information from children without appropriate consent. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.
10. Changes to This Privacy Policy
Packkies reserves the right to update, amend, or revise this Privacy Policy at any time. Any changes will be posted on this page with the updated effective date. Continued use of our website and services after such changes constitutes acceptance of the revised Privacy Policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact Packkies through our official contact channels, including our website, email address, phone number, or WhatsApp.
