Frequently Ask Questions
1. What does Packkies offer?
Packkies provides a wide range of packaging solutions, including paper bags, mailer boxes, shipping boxes, food packaging, kraft boxes, cartons, labels, and other custom paper/cardboard packaging products for businesses and brands.
2. Do you offer customized packaging?
Yes, we offer customized packaging solutions based on your requirements, including custom sizes, printing, branding, and packaging styles, subject to feasibility and minimum order requirements.
3. Can I add my logo or brand design on the packaging?
Yes, branded and printed packaging can be produced for eligible products. You can share your logo, artwork, design reference, or packaging requirements with our team for review and quotation.
4. What types of packaging can I order from Packkies?
Depending on your requirement, we may offer:
- Paper bags
- Kraft bags and boxes
- Mailer boxes
- Corrugated and non-corrugated cartons
- Fast food boxes and trays
- Pizza boxes
- Cosmetic and perfume boxes
- Shipping boxes
- Product packaging boxes
- Labels and related paper/card
- packaging items
- Product availability may vary based on customization, quantity, and production feasibility.
5. Is there a minimum order quantity (MOQ)?
MOQ may vary depending on the type of product, size, material, printing requirement, and whether the order is plain or customized. Please contact us with your requirement so we can guide you accordingly.
6. Do you offer plain packaging as well as printed packaging?
Yes, depending on the product, we may offer both plain and customized / printed packaging options.
7. How can I place an order?
You can place an order by contacting Packkies through our website, WhatsApp, phone number, email, or any official contact channel. For customized packaging, our team may first review your requirements, confirm specifications, and share a quotation before order confirmation.
8. What information do I need to share for a custom packaging quote?
To receive a quotation, it is helpful to share as many details as possible, such as:
- Product type / packaging style
- Dimensions / size
- Quantity required
- Material preference
- Printing requirement (plain or printed)
- Number of colors / design details
- Delivery location
- Any reference images, logo files, or artwork (if available)
9. Do you provide design support?
If needed, Packkies may guide you regarding packaging layout, printing requirements, or artwork preparation. However, design support availability may depend on the nature of the project.
10. How long does order processing take?
Processing time depends on the type of product and whether the order is ready stock, plain, customized, or bulk. Standard processing timelines for ready-to-dispatch items may differ from customized production orders. Estimated timelines are shared at the time of order confirmation.
11. How long does delivery take?
Delivery timelines vary depending on the destination and order type. For standard orders, delivery may take a few working days after dispatch, while customized or bulk orders may require additional production and delivery time.
12. Do you deliver all over Pakistan?
Yes, we aim to deliver across Pakistan through trusted courier and logistics partners, subject to service availability in the delivery area.
13. What are your shipping charges?
Shipping charges may depend on the order value, size, weight, destination, and order type. Standard delivery charges and any free shipping threshold, if applicable, will be mentioned on the website or communicated at the time of order confirmation.
14. Do you offer free delivery?
Free delivery may be available on qualifying orders above a certain order value, subject to Packkies’ shipping policy and promotional terms, if applicable.
15. Can I order samples before placing a bulk order?
Sample availability depends on the type of packaging, production requirement, and project scope. Please contact our team with your requirement, and we will advise whether a sample can be arranged.
16. Can I cancel or change my order after placing it?
Order changes or cancellations may only be possible before production or dispatch and are subject to approval. Customized, printed, and made-to-order orders generally cannot be cancelled once production has started.
17. What if I receive a damaged or incorrect order?
If you receive a damaged, incorrect, or incomplete order, please contact Packkies within 24 hours of delivery with your order details and clear photos/videos so our team can review the matter.
18. Do you accept returns or refunds?
Returns, exchanges, and refunds are only accepted in limited cases, such as damaged, incorrect, or materially defective orders, and are subject to our Return, Exchange & Refund Policy.
19. What payment methods do you accept?
Available payment methods may vary from time to time and will be communicated at checkout or during order confirmation. For certain customized or bulk orders, advance payment may be required.
20. How can I contact Packkies?
You can contact Packkies through our official website, WhatsApp, phone number, email address, or social media pages for inquiries, quotations, and order support.